Charlotte Smith

Before joining On Purpose, Charlotte worked in operations leadership in a rapidly-growing insurtech start-up, where as an early joiner she helped to build and lead new teams, strategies, and initiatives. Most recently she set up and managed the quality assurance function and was responsible for creating the processes and strategies to measure customer service quality and to drive improvements. Prior to this, Charlotte had roles in education and market research, and has volunteered with international not-for-profits. She is excited about gaining new skills and experience through On Purpose and being part of a wider impact community of inspiring people. She has a particular interest in mental health, wellbeing, and international development, and is looking forward to learning more practical ways to effect positive change. Charlotte holds a degree in French & Italian from the University of Bristol. Outside of work, she enjoys spending time with friends and family, exploring new places and activities, absorbing as much Italian culture, language, and food as possible, and attempting to maintain her streak in Japanese on Duolingo.