Marks and Spencer

Plan A is at the heart of our plans to become a sustainable, international, multi-channel retailer. It’s become a vital part of how we run our business, as well as helping us to maintain high levels of customer trust and employee engagement. But I believe Plan A should represent more than a better way of working; it should materially improve our customers’ and partners’ experience of M&S. It should inspire and engage the millions of people who visit our shops worldwide each week by helping us deliver our core purpose. And our core purpose is simple: Enhancing lives. Every day.